Payment
Q: What payment methods do you accept?
A: We currently accept major credit cards and PayPal.
Q: Is it safe to use my credit card on your site?
A: Yes, it is safe to use your credit card on our site. We use SSL encryption technology to protect your information.
Q: When will my credit card be charged?
A: Your credit card will be charged as soon as your order is processed.
Q: Can I use multiple payment methods for a single order?
A: No, we only accept one form of payment per order.
Orders
Q: Can I modify or cancel my order after it has been placed?
A: No, once your order has been placed, it cannot be modified or canceled. You can return or exchange the item(s) after you receive them.
Q: How can I check the status of my order?
A: You can check the status of your order by logging into your account and clicking on the order history section.
Shipping
Q: What are your shipping options?
A: We offer standard shipping and expedited shipping. The shipping options and rates will be displayed during checkout.
Q: How long will it take to receive my order?
A: The estimated delivery time will be displayed during checkout. Please note that delivery times may vary based on your location.
Returns
Q: What is your return policy?
A: You can return any item within 14 days of receiving it for a refund or exchange. The item must be in its original condition with all tags attached.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping unless the item is defective or there was an error on our part.
Contact
Q: How can I contact customer service?
A: You can contact customer service by emailing us at [email protected]. We are available Monday to Friday from 9am to 5pm EST.